Simo motorsAfter-sales service policy: quality-oriented, the user first!
Sincere, intimate, and devoted, Sigma will always be attentive.
preamble
Thank you for choosing Sigma Motor products. As an enterprise with many years of experience in motor manufacturing, Sigma Motor always insists on “Quality oriented, customer first”For the purpose, through the perfect service system, to ensure that every customer can enjoy efficient and professional after-sales service.
Our products have been awarded the honorary titles of “High Quality Products”, “China Famous Brand Products”, “National Inspection-free Products” and “China Well-known Trademark” for many times by provinces, cities and ministries. Famous Trademark" honorary title. In order to further enhance customer experience, we have formulated this after-sales service policy, aiming to provide customers with comprehensive, fast and satisfactory service guarantee.
I. Quality Assurance Commitments
Sigma Motor implements comprehensive quality control in strict accordance with international standards, national standards, machinery industry standards and enterprise standards:
-
All products are listed in the “GB/T 19001-2008/ISO 9001:2008 quality management system”Production is carried out under effective operation to ensure that raw materials are strictly and perfectly inspected from the time they enter the factory to the time the products leave the factory.
-
Commitment that all products offered areNew and unusedand meets the quality requirements specified in the user's contract.
-
Adhere to the quality management system in accordance with “GB/T 19001-2000 idt ISO 9001:2000 standard”, and keep the quality management system running effectively.
Second, pre-sale service content
To help customers make the best choice, Sigma Motors offers comprehensive pre-sales support:
-
Specialized technical consulting: Receive inquiries from customers about the business and technical aspects of motors, and answer all kinds of questions from customers.
-
Personalized Solutions: Objectively introduce the performance and characteristics of Sigma's motor products and provide customized power solutions according to customer needs.
-
Comprehensive product information: Provide detailed quotations, drawings and motor samples and other information to help customers fully understand the characteristics of the product.
III. Ordering instructions
To ensure that the motor meets your needs, please specify the following parameters when ordering:
-
Basic parameters: Motor model, rated power, rated voltage, number of poles, rated frequency
-
installation environment: Protection class, cooling method, mounting method, rotation direction, environmental conditions, outlet location
-
Conditions of use: Altitude and working temperature of the installation site, type of load of the motor
if anyspecial requirementIf you have any questions about our products, please feel free to contact us, we need to sign another technical agreement before signing the order contract. You can also directly call our customer service hotline:15902923228 Access to professional guidance.
IV. Warranty Policy Details
1. Warranty period
Sigma Motors offersNot more than two years from date of shipmentThe warranty service. Within this specified time period, if the motor is damaged or fails to function properly due to poor manufacturing quality, Sigma Motors willRepairing or replacing parts or motors at no cost to the user。
2. Warranty coverage
-
Warranty covers product quality problems caused by our company, the company will replace the relevant parts or provide free repair.
-
Warranty services need to be based onProper use and normal maintenanceThe machine should be used correctly in accordance with the original operating manual and maintained, lubricated and cleaned in accordance with the original manufacturer's recommendations.
3. Non-warranty coverage
The following are not covered by the warranty:
-
由Non-designated maintenance staffDamage caused
-
Unauthorized modifications or self-disassembly
-
utilizationUnofficial spare parts or software
-
Failure to comply with operating manualsPrescribed guidelines for use, handling and maintenance
-
因natural disaster（Damage to products caused by wind, fire, flood, earthquake, etc.
-
Natural wear and tear under normal use
V. Post-warranty services
After the expiration of the warranty period, Sigma motors provide continuous service support:
-
Reimbursable services for life: After the expiration of the warranty period, if the product malfunctions, our company implements lifelong paid service, the required wearing parts and spare parts toCost price supply。
-
(pay a) regular return visit: After-sales service staffFrom time to time, we will make return visits to the usersUnderstand the status of product usage and resolve potential issues in a timely manner.
-
Professional Repair ServiceThe company undertakes the repair of all kinds of motors, regardless of whether they are under warranty or not, and can provide professional overhaul and maintenance services.
VI. Service commitments and standards
Sigma Motors is committed to “Sincerity, thoughtfulness, devotion, Sigma will always be attentive.”The “Three Hearts” service concept ensures customer experience through standardized service processes:
-
Professional Services Team: The company has set up a specialized service team to provide installation guidance, troubleshooting and maintenance services to ensure the efficient operation of the products in the process of use.
-
Rapid Response Mechanism: The after-sales service team will respond promptly to customer feedback and quickly develop solutions.
-
Full track record: Detailed records are kept for all service sessions to ensure traceability of the service process and continuous improvement of service quality.
VII. User complaint channels
If you are not satisfied with the services provided by Sigma Motors, you are welcome to provide feedback through the following channels:
We will take every piece of feedback seriously and continue to improve the quality of our services.
concluding remarks
Sigma Motors will continue to provide customers withHigh quality products and professional after-sales serviceWe will solve your worries through a perfect service system. We firmly believe that only the success of the customer, the development of Sigma. Choosing Sigma motor is choosingQuality and Trust。
Sigma motors--Service with heart, create the future together!
Shaanxi Public Security Bureau No. 41032502000206
