Simo motorsComprehensive Guide to Warranty Services - Frequently Asked Questions

Warranty Policy Basics

What is the warranty period for Simo motors?

Simo Motors provides the following warranty services:

• Standard warranty period18 months after the product leaves the factory or 12 months after it is put into operation (whichever comes first)
• Extended Warranty ServiceExtended warranty options are available upon customer request.
• Special Products：Explosion-proof motorsThe warranty period for special products shall be implemented according to specific regulations.

How is the warranty period calculated?

Warranty period calculation is clear and explicit:

• Start timeFrom the date of product shipment
• Operating Equipment: Calculated from the date the equipment is put into operation
• First come, first servedEnsure fair and reasonable warranty periods.

Detailed Explanation of Warranty Coverage

What situations are covered under warranty?

The warranty for Simo motors covers the following situations:

• Manufacturing defectFailures caused by production process or material quality issues
• Design flawPerformance issues caused by unreasonable product design
• Installation GuideIssues arising from the installation of Simo motors
• Normal useFailures occurring during operation within rated parameters

What situations are not covered by the warranty?

The following situations are not covered by the warranty:

• Intentional damageHuman factors such as improper operation or accidental impact
• Overloaded operationOperating outside rated parameters
• Unauthorized repairsRepairs performed by non-authorized service personnel
• Force MajeureDamage caused by force majeure such as natural disasters
• Normal wear and tearNormal aging and wear of wear parts

Service Process

How should quality issues be handled?

Warranty Service Application Process:

1. Shut down immediatelyImmediately shut down the machine and disconnect the power supply upon detecting any abnormalities.
2. Contact Customer ServiceCall the service hotline at 159-0292-3228.
3. Provide informationProduct Model, Serial Number, Fault Symptoms
4. Awaiting instructionsFollow the customer service representative's instructions for further processing.

What documentation is required for warranty repairs?

To apply for warranty service, please prepare the following:

• Proof of PurchaseCopy of sales contract or invoice
• Product InformationProduct Certificate of Conformity, Nameplate Photographs
• Fault DescriptionDetailed description of the fault symptoms and the sequence of events
• Usage LogOperational Records, Maintenance Records

Service Commitment

What services are provided during the warranty period?

The warranty service for Simo motors includes:

• Free repairCover repair costs that meet warranty conditions.
• Parts ReplacementFree replacement of damaged parts
• Technical Support：Provide professional technical guidance and services
• On-site ServiceDispatch technicians to handle the situation on-site when necessary.

What is the repair response time?

Our promised response time:

• Telephone ResponseReply within 2 hours
• Technical SolutionProvide a solution within 24 hours
• On-site ServiceTechnical personnel will be dispatched within 48 hours.
• Troubleshooting: Establish processing deadlines based on actual circumstances

Special Circumstances Handling

What should I do if I disagree with the warranty determination?

Objection Handling Process:

1. Technical ReviewApplication for Senior Technician Review
2. Laboratory testing: Conduct laboratory testing and analysis when necessary
3. Resolve through negotiationNegotiate solutions based on inspection results
4. Third-party arbitration: When necessary, introduce third-party arbitration by an authoritative institution.

What is the warranty policy for wear parts?

Warranty Policy for Wear Parts:

• BearingWarranty period: 6 months
• sealWarranty period: 3 months
• Carbon brushWarranty period: 1 month
• Special NoteFor specific details, refer to the product manual.

Extended Services

How can I obtain service outside the warranty period?

Out-of-Warranty Service Options:

• Paid repair：Provide professional paid repair services
• Maintenance ContractSign an annual maintenance contract
• Technical SupportProvide remote technical guidance services
• Accessory SupplyGuaranteed parts supply for 10 years

How can I extend the warranty period?

Extended Warranty Service:

• Extension MethodWhen purchasing products, you may opt for extended warranty service.
• Extend the term: extendable up to 3 years
• Service OfferingsEnjoy the same level of service as standard warranty coverage.
• Processing ProcedureContact the sales department to sign an extension agreement.

hint

To protect your rights, we recommend:

1. ✅ Safely store your purchase receipts and product documentation.
2. ✅ Operate equipment strictly according to the user manual.
3. ✅ Establish comprehensive equipment operation and maintenance records
4. ✅ Perform regular equipment maintenance
5. ✅ Use genuine parts for repairs and replacements

Need warranty service or technical support?
Please contact the Simo Motor Service Center immediately:

• Customer Service Hotline:: 159-0292-3228
• Service Email:: 319642769@qq.com
• Online ServicesOfficial Website 24/7 Customer Service